Return Policy


Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase. 

1. Please email to request a refund and we will assign you a tracking #.

2. Mail your returned item to:


     Tracking # 

     78 Main Street / PO Box 3033

     Sag Harbor, NY 11963 

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Please Note...

- merchandise received will have full refund minus the original shipping charges.
- no cods on returns excepted.
- refunds and the 14 day return policy only applicable to merchandise purchased online.
- merchandise purchased at Illusions store may be exchanged only at physical store.